TERMS & CONDITIONS / CANCELLATION POLICY – MT KENYA CLIMBING TOUR
Terms and Conditions
(Please read carefully as they set out our respective rights and obligations. Once you begin your tour, by default you accept these terms and conditions.)
Once Award Tours and Safaris Ltd confirms your booking a contract is made between Award Tours and Safaris Ltd and yourself upon the terms and conditions set out below. Award Tours and Safaris Ltd, Hereinafter referred to as ‘we’, will only confirm your booking once we have received full payment for your tour.
A. Booking
Once full payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for own reference. Once you begin you tour, you accept and abide by these terms and conditions. We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for. All online bookings will be confirmed by email. We reserve the right to sell any places reserved without full payment or a deposit. It is the responsibility of the Clients/passengers to check the accuracy of dates booked upon receipt of their travel documents.
B. Insurance
There is no travel insurance cover included in the price of the ticket.
We take no responsibility for any injuries or loss to you incur whilst you are taking part in any optional activities that are outside our all-inclusive package. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as a tour passenger unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour.
C. Cancellations
Cancellation of your booking must be in writing or by email to Award Tours and Safaris Ltd. When written notification has been received by Award Tours and Safaris Ltd a fee of $50 will be levied to cover administration costs. You are entitled to a full refund only if you give us 28 days’ notice of your intention to cancel. If you choose to cancel within 28 days before the start of your tour, no refunds will be granted. You can choose to change your tour departure to another date (subject to availability).
Permission to do this up to 48 hours before departure is subject to a $50 fee and is entirely at the discretion of the Award Tours and Safaris Ltd.
D. Management
If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy. In the case of a private group booking or a private bus hire we would require 6 weeks’ notice of cancellation through writing. Tours already booked cannot be cancelled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.
E. Refunds
Any refund which has been agreed with the management of Award Tours and Safaris Ltd can only be refunded by M-Pesa/bank transfer, it cannot be carried out using a credit card. Refunds may only be made to the M-Pesa account/bank account of the person to be refunded. This cannot be done by credit card. The person to be refunded to provide bank account details, with email proof on any overcharge.
F. Changes by us
We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavor to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value. Once your booking has been confirmed we will make every effort to provide you with the booked arrangements but reserve the right to alter or cancel the whole or part of the tour in the event of happenings outside the control of Award Tours and Safaris Ltd. Reasons for doing so may include but shall not be limited to such force majeure matters as extreme adverse local weather conditions or weather warnings, natural disasters, civil strikes or conflict, terrorist activity, fire, flood conditions and similar. No compensation will be paid for force majeure
We are constantly striving to make our tours even more brilliant than they are perceived by many to be, therefore should attractions open or become open to us, that we feel will enhance your experience of our beloved motherland then we reserve the right to include these in your best interests.
We reserve the right to decrease the price of our tours at any time. Potential passengers are asked to appreciate that we cannot guarantee the vehicle you travel in will be decorated with any particular design or logos of Award Tours and Safaris Ltd. We believe Award Tours and Safaris Ltd is one of Kenya’s most popular Tour Companies and, therefore at certain times during peak season our fleet may not be large enough to accommodate all passengers, in such an event we reserve the right to contract quality private Tour motor vehicles to assist us in carrying passengers. In this case a guide will be provided and the standard of the vehicle will be equal to that of the Vehicle that’s decided on email confirmation, we will endeavor to avoid this situation. We reserve the right to launch amended brochures in the public domain at any time.
G. Travelling
You must obey the laws of the Republic of Kenya. We would ask you to show respect to the many diverse customs that exist in the country. If you do not do so, you may be asked to surrender your ticket, which may be cancelled without any refund. It is our representative who will decide to cancel your pass or not and their decision will be final.
Your assigned Tour Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of The management of Award Tours and Safaris Ltd, If you do not comply with the said representative and are not compatible with the general enjoyment and wellbeing of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you.
We cannot accept liability for the behavior of others on your tour nor if any facilities are curtailed as a result of their actions. It is your responsibility to meet your tour at arranged points. Because of the nature of the service, Award Tours and Safaris Ltd will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service. Award Tours and Safaris Ltd will endeavor to ensure that departure and arrival times are met.
H. Pick up points
All of our tours of Award Tours and Safaris Ltd depart from pre-arranged pick up points and hotels in city Centre or anywhere communicated by Award Tours and Safaris Ltd. It is your responsibility to meet your tour.
I. Your obligations and responsibilities
Award Tours and Safaris tours are aimed at visitors to Kenya who are of all ages and over with the style and operation specifically designed for independent travelers and private groups, this fact should be recognized when you book us
You must inform us in writing of any medical condition that’s requires attention or medication before your tour commences. It is your responsibility to have all necessary visas, Identity Card, passports, permits and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws.
During your travel your tour guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our group brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
When you book with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.
You are obliged to respect the right of residents living close to our hotels or any other accommodation facility as such used by us during your tour, to live free from noise, vandalism or any other source of annoyance. Especially at night time. Any tour member who contravenes this policy will be reported to the relevant authorities.
The Kenyan way of life is one of enjoying life, relishing and respecting other people’s company. We would ask you come to our tour with a positive mindset, ready to enjoy your adventure with us. At all times you must show courtesy and respect to your driver/guide/Tour Leader and more importantly the other Tour members. Failure to do so may result in you being asked to leave the tour at the management’s discretion.
J. Complaints
In the highly unlikely event that you may wish to make a formal complaint against the driver and his tours please inform Award Tours and Safaris Ltd management /Driver /Representative at the time. If the matter cannot be resolved immediately or during your trip after the Driver/ Representative’s best endeavors to do so, your complaint should be made in writing as soon as is reasonably possible after the holiday, but within 30 days there of so that your complaint can be investigated. Award Tours and Safaris Ltd will not consider any claims after the 30- day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.
K. Weather Conditions
Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
L. No Smoking Policy
We do not permit smoking on any of our vehicles. If not in the vehicles, please use the designated points of smoking particularly while in the public spaces and cities, failure to do so will land you in trouble.
M. General Information
The booking conditions detailed herein contain the entire contract between you and Award Tours and Safaris Ltd. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer of Award Tours and Safaris Ltd
This contract and all matters arising out of it are governed by Kenyan constitution under Tourism act. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Kenyan courts only. Changes to these Booking Conditions will only be valid if agreed by Award Tours and Safaris Ltd in writing. Every effort is made to ensure the accuracy of our brochures and other printed material at time of going to print, however we cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.
